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  Target Listening: Do You Hear What I Hear? (Sample Outline)
    A 4-Hour Seminar to Help Employees Listen, Learn & Remember More Effectively
 


Objectives

In this 4-hour seminar, participants will learn how to:

●  Identify the meaning of their speaker’s body language
●  Identify their speaker’s true intentions to avoid misinterpretation
●  Take effective notes during meetings and training sessions
●  Improve their overall concentration while listening

They will also learn how to listen and respond appropriately during:

■  Meetings and presentations
■  Face-to-face conversations
■  Telephone conversations
■  Discussions with team members
■  Confrontations with angry (or hostile) customers
 

For detailed information on each section click the underlined section title.


INTRODUCTION

A.  About the Program
B.  TLC Strategies Binder
C.  About the Instructor
D.  For the Future
      
       ●  Online Reference Materials
       ●  Print Reference Materials
       ●  TLC 6-Month Advisor Program
 

 


SECTION 1 – HOW WE THINK

Page 1.1 ------► Learning Style Indicator
Page 1.2 ------► Thinking Style Indicator
Page 1.3 ------► Listening Skills Indicator 
Page 1.4 ------► Assessment Results Page
Page 1.5 ------► Definition of Learning & Thinking Styles
 

 


SECTION 2 – HOW WE LISTEN

Page 2.1 ------► Recognizing Your Speaker’s Style
Page 2.2 ------► Consequences of Poor Listening Skills
Page 2.3 ------► Situational Listening Mistakes
 

 


SECTION 3 – HOW TO LISTEN, LEARN & REMEMBER

Page 3.1 ------► Got Structure?
Page 3.2 ------► TLC Listening Process
Page 3.3 ------► Note-Taking for Meetings & Conversations
 

 


SECTION 4 - PUTTING IT ALL TOGETHER

Page 4.1 ------► Adapting Your Listening Style
Page 4.2 ------► Group Listening
Page 4.3 ------► The Listening Package
 

 


SECTION 5 - APPENDIX

Page 5.1 ------► Program Worksheets & Templates
Page 5.2 ------► Online Resources for Future Study
Page 5.3 ------► Print Resources for Future Study
 

 

 


INTRODUCTION

 
A.  About the Program 

The instructor will describe not only what each participant will learn, but how & why the strategies will benefit them directly. The focus will be on helping the participants use their personal learning and thinking style to become more efficient and effective listeners.

B.  The TLC Strategies Binder

The binder contains:

  ●  All learning strategies
  ●  Step-by-step guidelines for implementing the strategies
  ●  Templates for note-taking and research projects
  ●  Templates for time management & organization
  ●  Color-coded dividers for easy reference 

C.  About the Instructor

Click here for information about the instructor.

D.  For Future Reference

Online Reference Material

A list of web sites covering listening strategies and online listening assessments.

Print Reference Material

A list of books and articles regarding listening strategies and the adult learner.

TLC Advisor Program

For 6 months following the seminar participants can contact their instructor (online or via toll-free number) for additional assistance with the listening strategies learned in this seminar.
 

  


SECTION 1 – HOW WE THINK

 
1.1  Learning Style Indicator

This learning styles survey will help participants discover their strongest method for receiving information.  For a description of learning styles, click here. 


1.2  Thinking Style Indicator

This thinking styles survey will help participants discover their strongest method for processing information.  For a description of thinking styles, click here.


1.3  Listening Symptoms Indicator

This survey will help participants assess their listening strengths and weaknesses. 


1.4  Assessment Results Page

On this page participants will be able to record their results from all the assessments. 


1.5  Definition of Learning & Thinking Styles

A clear description of each type of learning and thinking style will be provided, along with a summary of how we receive information through listening.
 

 


SECTION 2 – HOW WE LISTEN

 
2.1  Recognizing Your Speaker’s Style

This page will show participants how to recognize and understand their speaker’s learning and thinking style to ensure the listener is on “the same page” as the speaker.

Group Activity

In small groups, participants will list (on a Target Learning worksheet) various speaking & listening characteristics of people they have known in the past.

 

Purpose

To broaden each participant’s perspective regarding speaking styles and characteristics.

 
2.2  Consequences of Poor Listening Skills

This page will explain how poor listening skills can cause stress, waste time, and cost money.  Specifically, it will cover the following consequences:

●  Misinterpretation & Misrepresentation
●  Ineffective Customer Service
●  Damage to Business Relationships
●  Legal Repercussions

Group Activity

Participants will engage in an activity that involves the transfer of information from one source to another.

 

Purpose

To demonstrate how quickly (and easily) information can be misinterpreted – despite the best intentions.

 
2.3  Situational Listening Mistakes

This page will describe how common listening mistakes can affect an individual’s comprehension and retention during:

●  Meetings & Training Sessions
●  Face-to-Face Conversations
●  Telephone Conversations
●  Attempts at Conflict Resolution
●  Team-Building Efforts

Class Activity

Participants of Group A will present a mock meeting.  Group B will attend the meeting and later summarize the content. Group C will observe both groups and report its findings.

 

Purpose

To demonstrate the numerous small (but detrimental) listening mistakes that can occur during routine business activities.

 

 


SECTION 3 – HOW TO LISTEN, LEARN & REMEMBER

 
3.1  Got Structure?

This page will describe how important mental and physical structure is in the listening process.

Class Activity

Participants will be given 45 seconds to memorize 18 random digits.  Then they will receive instruction on how to structure those digits for easy comprehension and retention.

 

Purpose

To demonstrate the unique thought process used by each participant and how structure can assist the listening process.

 
3-2  TLC Listening Process

This page will provide a step-by-step process for effective listening in all business environments and during all business activities.

Individual Activity

Participants will have the option to personalize the step-by-step process to fit their preferred learning style and their current job duties.

 

Purpose

To show participants how easy it is to customize the process, and how a structured format can ensure productive listening.

 
3.3  Note-Taking for Meetings, Conversations and Training Sessions

This page (along with TLC worksheets and templates) will show participants how to use their personal learning and thinking style to efficiently and effectively record (and apply) relevant information.

 


SECTION 4 - PUTTING IT ALL TOGETHER


4.1  Adapting Your Listening Style

This page will provide strategies for adjusting your listening style to accommodate difficult (or hostile) speakers.

Group Activity

In groups of three (using a TL or client-related situation): Participant A will portray an angry customer. Participant B will represent an employee attempting to resolve the problem.  Participant C will observe the interaction and record the listening process steps used by Participant B.

 

Purpose

To demonstrate the flexibility of the TL Listening Process under stressful conditions.

 
4.2  Group Listening

This page will show participants how to listen and respond effectively during group conversations (i.e. team meetings, conference calls, etc.).

Group Activity

In groups of five, participants will discuss a work-related topic.  One participant in each group will serve as an observer and record how each person listens and responds to one another.

 

Purpose

To show each participant how their language (verbal and non-verbal) can affect the outcome of group discussions.

 
4.3 Listening My Way

This page provides a comprehensive summary of all the listening strategies segmented by learning and thinking styles.  It serves as an excellent quick reference guide for participants after the seminar.
 

 


SECTION 5 - APPENDIX
 

5.1  Program Worksheets & Templates

This subsection contains pre-formatted worksheets that will help participants apply the various learning strategies during and after the seminar.  Participants will have the option to receive extra worksheets after the seminar (at no extra charge), or create variations of the worksheets to fit their personal thinking style (using our templates in MS Word).
 

5.2  Online Resources for Future Study

Participants will receive a list of recommended web sites to help them explore listening strategies, learning theory, adult learning and learning styles more extensively.
 

5.3  Print Resources for Future Study

Participants will receive a list of recommended books and articles to help them explore listening strategies, learning theory, adult learning and learning styles more extensively.
 

 

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