FAQ

■  Who should attend?
■  What will I learn?
■  What makes this seminar different?
■  Where will this seminar take place?
■  Can this seminar be customized and offered at my place of work?
■  What is the cost?
■  How do I register for this seminar?

Who should attend?

Anyone who would like to improve his or her listening and concentration skills.
 

What will I learn?

You will learn how to use your personal thinking style to:

●  Identify your listening mistakes before they happen
●  Identify your speaker’s true intentions to avoid misinterpretation
●  Take effective notes during meetings, classroom and training sessions
●  Improve your overall concentration skills

You will also learn how to listen and respond appropriately during:

■  Meetings and presentations
■  Face-to-face conversations
■  Telephone conversations
■  Discussions with team members
■  Confrontations with angry (or hostile) customers
 

What makes this seminar different?

It is virtually impossible to remain completely attentive during every conversation, meeting or training session; none of us can maintain 100% focus, 100% of the time.  Therefore, we will show you how to recognize key phrases and non-verbal communication that will signal when to respond and how to elicit the desired reaction from the speaker.  After all, listening is only half the battle.

What Makes Us Different from Other Public Seminar Providers
 

Where will this seminar take place?

We are currently revising our 2012 public seminar schedule.  In the meantime, if you would like for us to offer a seminar near where you live, please complete our Public Seminar Request form.  If we receive enough interest in your area, we will contact you with the seminar dates and times.
 

Can this seminar be customized and offered at my place of work?